Shipping policy
Shipping Policy
Shipping Timeframes
We strive to process all orders promptly. Please allow up to 3–5 business days for us to prepare and ship your order. Custom orders may take a bit longer depending on complexity.
Shipping Rates
We offer a flat shipping rate of $18 for orders to deliver within a 10km radius of postal code 680275, and $28 for orders to deliver within more than a 10km radius of postal code 680275
Self-Pickup Option
For those in the area, we offer a self-pickup option at no additional charge. You can pick up your order from the following address:
- Location: Blk 275 Choa Chu Kang Ave 2, Postal Code 680275
- Pickup Time: Anytime
Please select the self-pickup option during checkout if you wish to collect your order in person.
Shipping Methods
We use trusted courier services to ensure your order arrives safely. You will receive a confirmation email once your order is dispatched.
Shipping Delays
While we aim to meet estimated delivery times, shipping delays may occur due to external factors such as weather, high demand, or courier issues. We are not responsible for delays caused by these factors.
Damaged or Lost Items
If your item is damaged or lost during shipping, please contact us within 24 hours of receiving your order. Provide detailed information, and we will assist in resolving the issue. We are not responsible for damages once the item has been shipped.
International Shipping
At this time, we only offer shipping within Singapore. International shipping may be considered in the future.
By placing an order, you agree to our shipping terms and accept responsibility for providing accurate address details.